Privacy policy

Last updated October 10, 2026

Resurge (“Resurge,” “we,” “us”) provides software that licensed insurance agents and agencies use to follow up with people who previously requested an insurance quote. This policy explains what information we handle, how we use it, and the choices you have. It applies to our website, our application, and the text messages, emails and calls sent through our platform.

Resurge is operated from Florida, United States by its founder, Joseph Citrola, as a sole proprietorship, and is registered with US carriers as the text messaging brand “Resurge”. The registered legal entity name will be added to this policy when formation is complete. You can reach us at resurge.ai@gmail.com.

Two kinds of people use or encounter Resurge

Customers are insurance agents and agencies who create an account. Consumers are people whose contact information a customer uploads because the consumer previously requested an insurance quote. If you received a text, email or call that mentions Resurge, you are a consumer and the message was sent on behalf of the agent or agency named in it.

Information we collect

From customers

• Account details: name, email address, mobile number, agency name, and login credentials.
• Billing details, handled by our payment processor. We do not store full card numbers.
• The files you upload, which contain consumer information (see below), and the settings you choose.
• Usage information such as pages visited, actions taken, device and browser type, and IP address.

About consumers, provided by our customers

• Name, phone number, email address, state, and the type of coverage originally requested.
• The date and source of the original quote request and, where available, the consent record (for example a TrustedForm certificate).
• Messages exchanged through the platform, call recordings and transcripts where recording is permitted, and the status of the follow-up.

Our customers are responsible for having a lawful basis, including any required consent, to contact the consumers they upload. We act as a service provider to our customers for this information.

How we use information

• To send follow-up text messages and emails, and to place calls, on behalf of the agent or agency a consumer originally contacted.
• To connect an interested consumer to a live agent by phone.
• To honor opt-outs and do-not-contact requests across every channel.
• To operate, secure, bill for, and improve the service, and to provide support.
• To comply with law and enforce our terms.

Some messages and call handling are produced with the help of artificial intelligence. A person is always identified as the sender, and a consumer can reach a human agent at any time by replying or asking to be called.

Text messaging and consent data

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can stop text messages at any time by replying STOP. Reply HELP for help. See our SMS terms for program details.

How we share information

• Service providers that process information for us under contract: telecommunications carriers and messaging providers, voice and call providers, email delivery, payment processing, cloud hosting and databases, and AI model providers that help classify replies and draft messages. They may use the information only to provide services to us.
• Our customers. Consumer information and conversation history is visible to the agent or agency the consumer originally contacted.
• Legal. When required by law, subpoena or court order, or to protect the rights, safety and property of Resurge, our customers, or others.
• Business transfers. As part of a merger, acquisition or sale of assets, under the same protections.

We do not sell personal information and we do not share it for cross-context behavioral advertising.

Call recording

Calls placed through the platform may be recorded and transcribed for quality, training and compliance where permitted by law. Where the law requires it, parties are told at the start of the call that it may be recorded.

Retention

We keep customer account information for as long as the account is open and for a reasonable period afterward for billing, legal and security purposes. Consumer records are kept for as long as the customer's account is active or as the customer directs. Opt-out and do-not-contact records are kept indefinitely so that we continue to honor them.

Security

We use encryption in transit, access controls, and reputable hosting providers. No system is perfectly secure, and we cannot guarantee the security of information transmitted to us.

Your choices and rights

• Stop messages: reply STOP to any text, use the unsubscribe link in any email, or tell the agent on a call.
• Access, correct or delete: email resurge.ai@gmail.com. If you are a consumer, we may route your request to the agent or agency that holds your record and verify your identity first.
• State privacy rights: residents of California and other states with privacy laws may have additional rights to know, delete, correct, and opt out. We honor these requests to the extent the law applies to us, and we will not discriminate against you for exercising them.

Children

Our services are for adults. We do not knowingly collect information from anyone under 18.

Changes

We will post any changes here and update the date at the top. Material changes will be announced to customers by email.

Contact

resurge.ai@gmail.com